1. Purpose

The purpose of this Patient Privacy Policy is to ensure that all patients receive respectful and confidential care, with their personal, medical, and financial information protected according to legal and ethical standards. This policy outlines procedures for safeguarding patient privacy in all clinic interactions and care settings, promoting trust and compliance with privacy regulations.

2. Scope

This policy applies to:

• All clinical, administrative, and support staff within the clinic.
• All patient interactions, including inpatient, outpatient, and emergency care.
• All forms of patient information, whether electronic, paper-based, verbal, or visual.

3. Policy Statements

1. Confidentiality and Access Control
   • Only authorized personnel may access patient records and information as necessary for the provision of care.
   • Patient information should only be shared with individuals directly involved in the patient’s treatment or for administrative functions, as permitted by regulations and patient consent.
2. Information Collection and Usage
   • Collect only essential patient information necessary (patient code in the system) for diagnosis, treatment, billing, and healthcare operations.
   • Use patient data solely for the purpose for which it was collected, ensuring patient consent is obtained for any additional uses.
3. Privacy During Consultations and Treatments
   • Provide private consultation and examination areas where patient discussions, examinations, and treatments can occur without unauthorized personnel present.
   • All staff members should ensure conversations regarding patient care are conducted discreetly and away from public areas.
4. Patient Rights to Access and Correct Information
   • Allow patients/their caregivers to access their medical records upon request and review their health information.
   • Enable patients/their caregivers to correct or update any inaccuracies in their personal information, following verification procedures to ensure data integrity.
5. Privacy Violation Reporting and Resolution
   • Establish a confidential process for patients and staff to report privacy violations or concerns.
   • Investigate all reported incidents promptly, take corrective actions, and communicate outcomes with affected parties.
   • Reassess policies regularly to prevent future violations and ensure best practices in patient privacy.

4. Responsibilities

• Clinic Staff: All employees must adhere to this privacy policy and participate in mandatory training on patient confidentiality practices.
• Management: Management is responsible for monitoring adherence to privacy practices, addressing privacy violations, and updating procedures as needed.